Did You Know?
In 1911, the year construction began on the Empress Theatre, California was the 21st most populated state in the country, the average life expectancy was 49 years old, 16% of homes had telephones, the average wage was $.29 per hour, a total of 12,000 cars were on America roads and the world’s tallest structure was the Eiffel Tower.
Event Changes
CANCELLED OR POSTPONED EVENTS
Occasionally, events are canceled or postponed by the promoter, band or venue. Should this occur, we will attempt to contact you to inform you of refund or exchange procedures for that event. For exact instructions on any canceled or postponed event, please check the event information online or contact us. If you purchase a ticket through our website or phone center, and a refund is issued, then we will most likely give you a refund by issuing a credit to the credit card that you used to purchase that ticket. If a ticket is purchased through a Retail Location or at the theater in person and a refund is to be issued for it, then you may only be able to receive the refund by presenting the ticket yourself to the location where it was purchased.
The Empress Theatre Box Office typically only offers refunds and/or exchanges based on the promoter's, band's or venue's instructions. In order to receive a refund or an exchange that may be offered, you will have to comply with the promoter's, team's or venue's instructions or deadlines, which, along with the decision about whether or not to issue a refund or an exchange, may be at the promoter's, team's or venue's discretion.
When a refund is issued for a ticket, we will issue a refund of the ticket's face value paid (or, if a discounted ticket, then instead the discounted ticket price paid), the facility fee and the convenience charge. In no event will delivery prices or any other fees or amounts be refunded. If a refund is issued, it will be issued using the same method of payment that was used to purchase the tickets. If a credit card was used to make the refunded purchase, then only that actual credit card will receive the credit for the refund. The Box Office will not be liable for travel or any other expenses that you or anyone else incurs in connection with a cancelled or postponed event.
If an event is canceled, please Contact us for information on receiving a refund. If the event was moved or rescheduled, the venue or promoter may set refund limitations. Contact us for exact instructions.
Please make sure to include your confirmation number so we can expedite your refund if applicable.